Cloud Storage Troubleshooting Guide
Solutions for common issues when connecting or using Google Drive and OneDrive with The Berean.
Quick Fixes
Try These First
- Refresh the page and try again
- Clear browser cookies and cache
- Try a different browser
- Disconnect and reconnect the cloud service
- Check your internet connection
Connection Issues
"Not connected" when I already connected
Symptoms: Dashboard shows "Connect" button even though you previously connected.
Possible Causes:
- OAuth token expired (tokens last 1 hour for Google, varies for Microsoft)
- You revoked access from your Google/Microsoft account settings
- Browser cookies were cleared
Solution: Click "Connect" again to refresh your authorization. This is normal and doesn't affect your saved reports.
Connection popup closes immediately
Symptoms: Popup window opens then closes without completing sign-in.
Solution:
- Disable popup blockers for this site
- Check if you have multiple Google/Microsoft accounts signed in - sign out of extras
- Try incognito/private browsing mode
"Admin approval required" (Microsoft/OneDrive)
Symptoms: Microsoft shows a message saying your admin must approve the app.
Solution:
- Work/School accounts: Contact your IT administrator to approve The Berean
- Alternative: Use a personal Microsoft account instead
Saving Reports Issues
"Permissions need to be updated"
Symptoms: Error appears when trying to save a report to Google Drive.
Cause: You connected your account before we added the "save to cloud" feature, so your connection only has read permissions.
Solution:
- Go to Dashboard > Cloud Storage
- Click "Disconnect" next to Google Drive
- Click "Connect" to reconnect with updated permissions
- When Google asks for permissions, make sure to allow file creation
Report saves but I can't find it
Symptoms: Success message appears but file isn't visible in cloud storage.
Solution:
- Reports are saved to a folder called "Berean Reports"
- Check the root of your Drive/OneDrive for this folder
- Search for "berean-analysis" in your cloud storage
- Wait 30 seconds and refresh - sync can take a moment
"Failed to save" error
Symptoms: Generic error when attempting to save.
Solution:
- Check if your cloud storage is full
- Verify your internet connection is stable
- Disconnect and reconnect the cloud service
- Try the "Download PDF" option as an alternative
Analyzing Cloud Files Issues
Can't see my files in the file browser
Symptoms: File list is empty or doesn't show expected files.
Solution:
- Only PDF, DOCX, and TXT files are shown (these are the supported formats)
- For Google Docs, they appear as Google Docs format - we'll convert them
- Check if files are in a subfolder - navigate into folders to find them
"Unsupported file type" error
Symptoms: Error when trying to analyze a cloud file.
Supported file types:
- PDF: Standard PDF documents
- DOCX: Microsoft Word documents
- TXT: Plain text files
- Google Docs: Native Google documents (auto-converted)
Not supported: Images, spreadsheets, presentations, audio, video
Mobile/PWA Issues
Cloud save doesn't work on mobile
Symptoms: Feature works on desktop but fails on phone/tablet.
Solution:
- Make sure you're using the same account on mobile as desktop
- Cloud connections are per-account, so connecting on desktop connects on mobile too
- If using the PWA, try accessing through the browser instead
- Check if your mobile browser is blocking popups
Security & Privacy
What permissions does The Berean have?
How to revoke access completely
- Google: Google Account Permissions
- Microsoft: Microsoft Privacy Settings
Still Need Help?
If you've tried the solutions above and still have issues:
- Note the exact error message you see
- Note which cloud service (Google or Microsoft) and browser you're using
- Contact us at support@faithguard.ai